Reference

Legal terms for your 9q1 account

Our Legal page puts account terms, privacy choices, cookie use, UPI, Paytm and PhonePe record checks, and support contacts in one place.

Account termsPrivacy choicesCookie settingsUPI records
9q1 Legal terms for your 9q1 account
CONTACT ROUTES

Three routes for legal requests

Legal questions need a clear path, not a crowded chat window. Use the route that matches your request so we can find the right account record, payment receipt, cookie choice, or login…

Legal email Write to our legal contact when you need terms clarified, want to question a clause, or need a written reply about account access under local law in India.
Account support Use account support for record mismatches, login checks, or wallet entries linked to UPI, Paytm, or PhonePe. We may ask for extra proof before changing stored data.
Data request Send a data request when you want access to stored account data, a correction, or deletion where the law allows it. We verify your identity before acting.
ACCOUNT CARE

Six controls behind account records

Our legal work sits behind the account flow you see on screen. We record only what is needed to run the account, meet legal duties, trace payment disputes, and answer your requests.

Data purpose

We use account data to create your profile, check access, maintain wallet records, answer legal requests, and handle disputes. We do not ask for documents unless a clear account reason exists.

Cookie control

Cookies help keep sessions active, remember language choices, and protect sign-in flow. You can change browser settings, though some account pages may need cookies to work correctly.

Security checks

Login alerts, device records, and password reset logs help us spot account misuse. If a sign-in looks unusual, we may pause access until ownership is confirmed.

Record retention

Payment receipts, identity checks, and legal correspondence are kept only for business and legal reasons. Retention periods can differ because financial records and dispute files have separate duties.

Change requests

You can ask us to correct outdated account data or remove data where the law allows. We may keep certain records when legal, security, or payment duties require it.

Contact proof

Before we share or change account data, we confirm that the request came from you. This may involve your registered email, mobile number, or a payment reference.

Legal answers before you join

These answers explain how we handle common legal requests before and after you open an account. They focus on account terms, data rights, payment records, cookies, and law-based access in India. If your question involves a live dispute, send the account and payment references so our team can trace the exact record.

You accept the account terms, privacy wording, cookie rules, and payment record rules that apply to your use of 9q1. Access and eligibility depend on local law and are available where local law permits.

Yes. Send a data request from your registered email or mobile number. We verify that the request is yours, then provide account data that can be shared under applicable law.

We keep payment references so deposits, withdrawals, refunds, and disputes can be traced. These records may include transaction IDs, timestamps, account status, and the support messages linked to the issue.

You can ask us to correct outdated or wrong account data. We may request proof before changing names, contact details, payment links, or identity records tied to legal and financial checks.

Access can change if local law, account verification, security checks, or payment disputes require action. Where access or eligibility is discussed, it depends on local law and is available where local law permits.

Cookies support sign-in, session safety, language choices, and fraud checks. By using the site, you accept the cookie wording in our legal terms, subject to choices available through your browser.

Use the legal email for terms, privacy, data, or access complaints. Include your registered contact, account ID if available, dates, and any UPI, Paytm, or PhonePe reference involved.